Customer Success Architect, CEUR

📋 Description

• Own a book of assigned customers with a focus on adoption, retention and growth
• Serve as a liaison between customers and the GitLab ecosystem
• Guide customers on adoption, outcomes and GitLab releases
• Onboard customers and develop Customer Success Plans with KPIs
• Coordinate with Support, Product Mgmt and other teams on escalations
• Travel as needed per policy

🎯 Requirements

• Understanding of Git and branching strategies
• Knowledge of software development lifecycle and pipelines
• Understanding of CI/CD and DevSecOps
• Experience in Customer Success or similar roles increasing satisfaction and retention
• Ability to partner with customers to define and achieve business outcomes
• Fluent German

🎁 Benefits

• Benefits to support health, finances and well-being
• Flexible Paid Time Off
• Growth and Development Fund
• Equity Compensation and ESPP
• Team Member Resource Groups
• Parental Leave