Customer Success Associate

📋 Description

• Manage renewals and drive revenue growth
• Reduce churn across school accounts
• Build strong, long-term relationships
• Monitor account health, satisfaction, and adoption
• Coordinate training and ensure value from the platform
• Collaborate with internal teams to resolve issues

🎯 Requirements

• 1–2 years in client relationship management
• Proven ability to build trusted relationships
• Strong problem-solving and analytical skills
• Excellent written and verbal communication
• Highly organized and detail-oriented
• Experience with Salesforce or similar CRM

🎁 Benefits

• 14-month contract with remote Canada
• OTE $70,000–$75,000 (base + incentives)
• Remote work flexibility
• Four weeks vacation
• Employer-paid health and dental benefits
• Professional development opportunities