Customer Success Associate

📋 Description

• Create and configure hotel accounts in backend systems with accuracy
• Resolve Customer Operations tickets, including updates to cards and forms
• Coordinate and schedule onboarding and training sessions with customers
• Support high-volume rollout initiatives (scheduling waves, config)
• Participate in special projects, including outreach, reporting, and support
• Provide timely updates to CSMs and stakeholders on progress

🎯 Requirements

• 1–3 years of experience in customer support, customer success, operations, or hospitality
• Strong attention to detail and ability to manage multiple tasks
• Excellent communication skills (written and verbal)
• Comfortable working in a fast-paced, high-volume environment
• Strong customer service mindset with real-time guest support
• Experience with CRM systems, ticketing platforms, or similar tools

🎁 Benefits

• Canary Days: Monthly company-wide days off
• Self Improvement Club: Budget for personal goals
• Professional Development Chats: Budget for cross-functional development
• Travel Reimbursement: Office visit travel stipend
• Personal Travel Reimbursement: Hotel stay credit