Customer Success Associate

📋 Description

• Onboard new clients with structured kickoff and milestones
• Manage episode planning, recording, and distribution timelines
• Track progress in CRM; automate reminders via Zapier or Make
• Review weekly analytics and provide actionable recommendations
• Coordinate internal editors, designers, and strategists to meet delivery
• Address obstacles and align expectations to keep momentum

🎯 Requirements

• 3+ years managing post-sale relationships in tech-enabled services
• Hands-on automation with Zapier or Make
• Comfort leading Zoom meetings and clear written updates
• Experience with podcast hosting platforms or B2B marketing metrics
• Calm, solutions-first approach and strong collaboration

🎁 Benefits

• Remote work with flexible hours
• Competitive pay and growth opportunities
• Work with fast-growing global companies
• Vetted employers and real career advancement