Customer Success Associate

📋 Description

• Serve as first point of contact for customers via phone, chat, and email
• Help customers navigate the application process and resolve blockers
• Build expertise in the Figure ecosystem, incl. HELOCs and products
• Explain complex financial concepts clearly and simply
• Provide troubleshooting across customer and platform issues
• Conduct video notary sessions professionally with care

🎯 Requirements

• 1+ year in a customer-facing role
• Strong verbal and written communication
• Explain complex information clearly and build trust
• Comfortable in a structured, fast-paced, high-volume environment
• Adhere to security policies and complete security training
• Ability to become a licensed e-notary (background checks)

🎁 Benefits

• Comprehensive health, vision, and dental coverage
• HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance
• 11 observed holidays and PTO
• Up to 12 weeks paid family leave
• Continuing education reimbursement