Customer Success Associate

📋 Description

• Serve as a trusted first point of contact for prospective and existing customers across phone
• Help customers navigate the application process, resolve blockers, and understand our products
• Build expertise in the Figure ecosystem, including HELOCs and other financial products
• Explain complex financial concepts in a clear, customer-friendly way
• Provide troubleshooting support across a range of customer and platform issues
• Contribute to a high-performing, team-oriented environment with reliability and strong execution

🎯 Requirements

• 1+ year of experience in a customer-facing role
• Strong verbal and written communication skills
• Ability to explain complex information clearly and build trust with customers
• Comfort working in a structured, fast-paced, high-volume environment
• Strong attention to detail and ability to follow process accurately
• Adhere to all company security policies and data handling procedures

🎁 Benefits

• Hybrid flexibility after training
• Company-paid medical, dental, and vision benefits for employees and dependents on select plans
• Paid holidays, PTO, and sick time
• Continuing education reimbursement
• New Hire and Anniversary Swag
• Employee Recognition Program