Customer Success Associate

📋 Description

• Answer questions for Heidi's SMB customers across countries/timezones.
• Handle inbound questions via our shared inbox; keep responses fast and useful.
• Collaborate with support and other teams to resolve issues.
• Book and run one-to-one training sessions to head off problems.
• Coach clinicians to get full value from Heidi and answer questions.
• Spot frustrated users and engineer better outcomes.

🎯 Requirements

• A medical or clinical background.
• Speed and composure; juggle multiple conversations.
• Bias for action; chase answers and solve problems.
• Talent for delight; proactive, memorable support.
• Tooling familiarity with HubSpot and Intercom preferred.
• An open, collaborative mindset; shape the team.

🎁 Benefits

• Real product momentum driving real value.
• Unmatched impact delivering real-world value.
• Work with world-class talent.
• Health support and wellbeing resources.
• Learning & development budget for courses.
• Home office budget of £500.