1–2 years in customer support, contact centre, or client success
Fluent Portuguese and English (São Paulo) or fluent Spanish and English (Mexico City)
Comfortable on the phone with customers, not just chat
Familiar with a service desk: Freshdesk, Zendesk, Jira or similar
Composed under pressure, high volume, demanding users
Willing to work a rotational shift pattern including weekends and public holidays

🎁 Benefits

Competitive local salary plus quarterly performance bonuses
Local employment contract and benefits package
Top-of-the-line equipment
Annual company off-site
Referral and flash bonuses
A team that promotes from within

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