Customer Success Consultant Lead

📋 Description

• Manage client relationships and critical communications in a Customer Success role for FMCG clients.
• Lead Joint Business Plan process, defining objectives, success metrics, and delivery elements.
• Drive opportunity identification and handoff to Account Development.
• Advocate for client needs with appropriate teams, including data quality and reporting requirements.
• Leverage NielsenIQ tools to advance client objectives through strategic thought leadership.
• Build networks across levels to maximize business opportunities and ROI.

🎯 Requirements

• Extensive experience analysing data in an FMCG environment.
• Strong planning and servicing skills; ability to work with clients to solve business issues.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to design solutions addressing client business issues in a consultative style.
• Track record delivering success through collaboration and influencing multiple teams.
• Ability to build strong networks internally and with clients.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)