Customer Success Director

📋 Description

• Lead strategic planning sessions with C-suite to align customer value roadmap.
• Spearhead cross-functional initiatives across customer verticals to drive adoption.
• Design and oversee multi-layered programs with risk management and high impact results.
• Scale practice capabilities by defining operational standards for team output.
• Foster an inclusive environment with mentorship and shared leadership.
• Command executive engagements using deep business acumen to guide decisions.

🎯 Requirements

• 10+ years in customer-facing roles (CS, PS, or consulting).
• Background in Source-to-Pay / Spend Management.
• 7+ years in Canadian financial services, esp. banking.
• SaaS/tech services experience focusing on satisfaction, renewals, and expansion.
• Exceptional communicator across business, technical, and executive stakeholders.
• Based in Canada; travel 25-50%.

🎁 Benefits

• Global well-being perks including wellness days off.
• Birthday time-off within your birthday month.
• Volunteer time off (40 hours/year) to support causes.
• Employee Assistance Program (EAP) with 24/7 support.
• Business travel protection and safety resources.
• Referral bonus program for hiring.