Customer Success Engineer

📋 Description

• Front-line technical point of contact for a portfolio of customer accounts.
• Support customers day-to-day with platform value, troubleshooting questions.
• Onboarding assistance: environment connections and initial configuration.
• Prepare technical materials for check-ins, reviews, and renewals.
• Shadow and co-lead technical workshops and architecture discussions.
• Build knowledge base and runbooks; document recurring issues.

🎯 Requirements

• 1–3 years in a customer-facing technical role.
• Familiarity with at least one cloud provider (AWS, Azure, or GCP).
• Comfort reading logs, APIs, and basic scripts (Python or Bash).
• Strong communication skills for engineers and non-technical stakeholders.
• Curiosity about cybersecurity and cloud infrastructure.
• Based in or able to work from Delhi or Bangalore hub; some overlap with other time zones.

🎁 Benefits

• Structured ramp-up and coaching by senior team.
• Collaborative, transparent culture with accessible leadership.
• Work with scalable cloud security technology and CNAPP space.