Customer Success Engineer

📋 Description

• Front-line technical contact for a portfolio of small-to-mid-size customers with senior CSE support.
• Assist with troubleshooting platform questions, configuration, integrations, and cloud issues.
• Help onboarding: environment connections and initial setup to reach first platform value.
• Prepare technical materials for check-ins, reviews, and renewal conversations.
• Shadow and co-lead technical workshops and architecture discussions with customers.
• Document recurring issues and build internal runbooks & knowledge base.

🎯 Requirements

• 1–3 years in a customer-facing technical role (support/solutions engineer, implementation, etc.).
• Familiarity with at least one major cloud provider (AWS, Azure, or GCP).
• Comfort reading logs, APIs, and basic scripts (Python or Bash).
• Strong written and verbal communication to explain concepts to engineers and non-technical
• Genuine curiosity about cybersecurity and cloud infrastructure.
• Ability to manage multiple conversations and prioritize amid ambiguity.

🎁 Benefits

• Structured ramp-up time with coaching from experienced teammates.
• Collaborative, respectful culture with accessible leadership.
• Opportunity to build deep cloud security expertise and contribute to CNAPP space.
• Growth mindset and support for professional development.