Responsible for product adoption and expertise at scale
Resolve customer problems and educate users on LM functionality
Lead training, adoption, problem resolution, and value realization across customers
Collaborate with CS Managers, Account Owners, Executives, and cross-functional teams
Maintain proactive customer meetings and ongoing engagement to drive retention and growth
Provide value through 1:many and 1:1 customer interactions and scripted automation where appropriate

🎯 Requirements

Exceptional customer service and communication skills
Strong troubleshooting skills and methodology
Proficient in Salesforce, Microsoft Office, and Google Suite
Proficient in scripting and able to write basic scripts
Ability to follow structured processes and data entry
Comfortable in a fast-paced, high-growth environment

🎁 Benefits

Equitable workplace with commitment to diversity and inclusion
International applicant privacy resources available

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot