Customer Success Engineer (China)

📋 Description

• Build and maintain strong customer relationships in China to grow the business.
• Collaborate with sales and support to ensure smooth pre- and post-sales product adoption.
• Manage large accounts, preserve and develop them; communicate product updates.
• Conduct discovery calls to identify issues and relay feedback to product team.
• Provide technical guidance to customers and deliver demos and documentation.
• Travel for on-site visits, conferences and events as needed.

🎯 Requirements

• Strong pre-sales experience; able to demo and pitch product value.
• Technical competence with a business-focused, customer-oriented approach.
• Hands-on experience in programming, QA, system administration, or release automation.
• 5+ years of customer-facing experience in sales/solutions/customer success engineering.
• Fluent English communication (verbal and written).
• Native Chinese language skills.
• Able to travel up to 20%; comfortable with in-person/remote demos.
• Proven ability to drive discussions with technical and non-technical audiences.

🎁 Benefits

• Equal opportunity employer.
• Open and inclusive workplace welcoming everyone.
• Opportunity to shape JetBrains’ presence in China and work with global leadership.