Customer Success Engineer

📋 Description

• Partner directly with customers to troubleshoot technical issues related to integrations, SDK
• Lead technical onboarding and implementation support to help customers successfully roll out Sprig
• Conduct technical demos and solution consultations aligned to customer business goals and technical
• Collaborate closely with Product and Engineering teams to help isolate common customer requests
• Act as a trusted advisor to customers by recommending best practices, creative solutions, and
• Partner closely with Sales and Customer Success teams to support technical evaluations, expansions

🎯 Requirements

• 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation
• Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how
• Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
• Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application
• Ability to communicate complex technical concepts clearly to both technical and non-technical
• Strong organizational skills and ability to manage multiple customer conversations and priorities

🎁 Benefits

• Competitive Salary
• Competitive Employee Equity
• 401K Program
• Medical, Dental, and Vision Benefits
• FSA/HSA Benefit
• $175/month Commuter Benefit