Customer Success Engineer, Federal

📋 Description

• Act as trusted advisor for customers in achieving outcomes with Cribl solutions.
• Coordinate across functions to enable customers to realize continuous value in federal/public
• Engage with technical teams and executives to demonstrate Cribl value in business discussions.
• Lead customer success lifecycle from onboarding to expansion and renewal.
• Build observability pipelines and guide data transformation for customers.

🎯 Requirements

• Minimum of 5 years in a related customer advocacy/post-sales role.
• Experience with Federal or Public Sector organizations.
• GovCloud or FEDRAMP experience.
• Strong communication and relationship management; customer-facing presentations.
• Experience with Observability, Logs, Metrics, IT Operations and Security; data pipelines lifecycle.
• Ability to develop new use-cases and drive continued product value.

🎁 Benefits

• Competitive base salary with regional variation; benefits package including health, dental, vision
• 401(k) plan and equity.
• Additional perks and incentive structures may apply depending on location.