Customer Success Engineer (Scaled)

📋 Description

• Own adoption, retention, and expansion across a pooled Scaled-segment portfolio using a one-to-many
• Design scalable customer journeys: onboarding sequences, automated lifecycle touchpoints
• Provide hands-on technical guidance: run demos, guide API integrations, troubleshoot issues.
• Build reusable enablement assets (demo scripts, guides, sample code) for customers and GTM teams.
• Run webinars, office hours, and education campaigns to drive product adoption.
• Monitor health, usage, and churn signals; trigger proactive outreach from data.

🎯 Requirements

• 3–5+ years in a technical, customer-facing role (e.g., CS Engineering, Solutions Engineering) at an
• Fluency in APIs, developer workflows, and integration patterns; able to converse credibly with
• Experience with scaled/tech-touch programs (digital onboarding, webinars, automated journeys).
• Strong systems thinking; built repeatable playbooks, templates, or automations.
• Data-driven mindset; comfortable using usage data to prioritize and refine work.
• Excellent written and verbal communication; able to educate and drive action across a broad

🎁 Benefits

• Remote-friendly environment with a remote-first culture.
• Opportunity to work on scalable, AI-driven customer success initiatives.
• Collaborative, ownership-driven team with measurable impact across a large portfolio.