Customer Success Engineer, VIP

📋 Description

• Customer-facing technical role focused on supporting enterprise WordPress applications.
• Investigate complex technical issues, provide architectural guidance, and help customers achieve
• Collaborate across support, engineering, and customer teams to resolve urgent issues and identify
• Contribute to documentation, platform quality, and preventative solutions to reduce recurring
• Operate independently in a global environment with 24/7 enterprise support shifts, including

🎯 Requirements

• Must be based in the United States, hold U.S. citizenship, and pass background checks.
• Proven experience in a customer-facing technical role in enterprise support or solutions
• Strong hands-on WordPress experience (core, themes, plugins, block editor, e-commerce, WP-CLI
• Proficiency reading/writing/troubleshooting code with PHP, JavaScript, HTML, CSS.
• Understanding of REST APIs, HTTP, DNS, domain management, reverse proxies, VCS (Git, SVN).
• Experience with software engineering practices, cloud infrastructure, and

🎁 Benefits

• Competitive salary range of $70,000–$150,000 USD, with compensation paid in local currency.
• Fully remote work environment with ability to work from home.
• Open vacation policy.
• Country-specific benefits and comprehensive employee support programs.
• Opportunities for professional development and continuous technical learning.
• Work with enterprise-scale, high-traffic digital platforms.