Customer Success Engineer, VIP

📋 Description

• Provide advanced technical support via Zendesk, tickets, and calls.
• Troubleshoot urgent issues including incidents and production problems.
• Analyze logs, codebases, and infra configurations to investigate issues.
• Offer architectural guidance for enterprise WordPress deployments.
• Leverage WordPress core concepts, themes, plugins, block editor, and WP-CLI.
• Collaborate with engineering to resolve high-impact customer problems.

🎯 Requirements

• Based in the United States? (Note: description says based in US for some roles; for this listing
• Experience in a customer-facing technical role (enterprise support, solutions engineering, or
• Hands-on WordPress experience, including codebase, themes, plugins, block editor, and WP-CLI.
• Proficiency with PHP, JavaScript, HTML, CSS.
• Strong understanding of REST APIs, HTTP, DNS, domain management, reverse proxies, Git/SVN.
• Experience with software engineering practices and cloud infrastructure.

🎁 Benefits

• Competitive salary: $70,000–$150,000 USD, paid in local currency.
• Fully remote work environment.
• Open vacation policy and country-specific benefits.
• Professional development opportunities and exposure to complex technical challenges.
• Opportunity to work with enterprise-scale, high-traffic platforms.
• Collaborate with a globally distributed team and customers across regions.