Customer Success Engineer, VIP

📋 Description

• Provide advanced technical support via Zendesk tickets, calls, and channels.
• Troubleshoot complex issues, incidents, and production problems.
• Analyze logs, customer codebases, and infra configs to diagnose problems.
• Offer architectural guidance for enterprise WordPress deployments.
• Read and troubleshoot code in PHP, JavaScript, HTML, and CSS.
• Collaborate with engineering to resolve high-impact customer issues.

🎯 Requirements

• Based in the United States? (Note: listing shows based in US; actual location Switzerland in
• Experience in a customer-facing technical role in enterprise support or solutions engineering.
• Hands-on WordPress expertise: codebase, themes, plugins, block editor, WP-CLI, hooks, filters
• Proficient in PHP, JavaScript, HTML, CSS.
• Strong web tech knowledge: REST APIs, HTTP, DNS, domain management, reverse proxies, Git/SVN.
• Experience with software engineering practices and cloud infrastructure; skilled in

🎁 Benefits

• Competitive salary $70,000–$150,000 USD, paid in local currency.
• Fully remote work environment.
• Open vacation policy.
• Country-specific benefits and employee support programs.
• Professional development and continuous learning opportunities.
• Work with enterprise-scale, high-traffic platforms.