Customer Success Engineer, VIP

📋 Description

• Provide advanced technical support via Zendesk, calls, and channels
• Troubleshoot urgent issues including incidents and production problems
• Analyze logs, codebases, and infra for root causes
• Offer architectural guidance for enterprise WordPress deployments
• Utilize WordPress core concepts: themes, plugins, WP-CLI, hooks
• Read/triage PHP, JavaScript, HTML, CSS code

🎯 Requirements

• Based in the United States? wait, must be based in the United States, but Jobgether listing shows
• Customer-facing technical experience in enterprise support or CS engineering
• Strong WordPress expertise: codebase, WP-CLI, hooks, plugins, commerce
• Proficient in PHP, JavaScript, HTML, CSS
• Knowledge of REST APIs, DNS, proxies, Git, SVN
• Experience with software engineering practices and cloud infra

🎁 Benefits

• Competitive salary of $70,000–$150,000 USD
• Fully remote work from home
• Open vacation policy
• Country-specific benefits and employee support
• Professional development opportunities
• Work with enterprise-scale, high-traffic platforms