Customer Success Engineer - YouTrack

📋 Description

• Provide technical guidance and pre-sales assistance to new customers.
• Deliver onboarding sessions and technical training for users.
• Create sales, demo, and promo materials; adapt demos for use cases.
• Manage large accounts and work to retain and grow them.
• Liaise between customers and the product team.
• Recruit partners and enable their YouTrack deployments.

🎯 Requirements

• At least three years of customer-facing experience in project management, software development, or related field.
• Fluent English speaking and writing for customers, partners, and team.
• Strong interpersonal communication, verbal and written.
• Comfortable giving in-person and remote presentations, Q&A, and product demos.
• Technical background with developer tools and hands-on software development, QA, system administration, or release automation.
• Ability to work efficiently and independently in a distributed team.

🎁 Benefits

• We are an equal opportunity employer; open and inclusive workplace.
• Recruitment Privacy Policy notice and data privacy explanation.