Customer Success Executive

📋 Description

• Act as the POC for major customer incidents through resolution.
• Analyze customer data (cases, surveys, renewals) to spot trends.
• Advocate for customer needs internally and align on outcomes.
• Own onboarding, adoption, and advocacy across a portfolio.
• Develop and deliver success plans with milestones and risks.
• Lead complex issues with Product/Engineering and identify new solutions.

🎯 Requirements

• A minimum of 10 years in Customer Success/Experience.
• Experience in IT systems consulting/implementation, cloud or identity management.
• Strong technical aptitude to learn use cases and architectural requirements for Ping solutions.
• Proven track record driving issues to resolution for customers.
• Experience with enterprise-level customers.
• Knowledge of software development processes and design methodologies.

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offsets (Specific locations)