Customer Success Executive

📋 Description

• Be the contact for major incidents; manage expectations under Public Sector and Federal SLAs.
• Analyze customer data (cases, surveys, renewals) to identify trends and risks.
• Own onboarding, adoption, and advocacy across a portfolio of customers.
• Develop and deliver success plans with stakeholders, milestones, metrics, and risks.
• Lead technically complex issues and identify opportunities for new solutions.
• Collaborate with Product and Engineering to resolve customer needs.

🎯 Requirements

• Minimum 10 years in Customer Success with Federal/SLED/public sector accounts.
• Experience in IT consulting/implementation; cloud and or identity management.
• Strong technical aptitude to learn customer use cases and Ping solutions.
• Experience building executive relationships with government/public sector customers and partners.
• Own C-suite relationships; strong executive writing and presentation skills.
• Prioritize, align stakeholders, and manage multiple work streams under pressure.

🎁 Benefits

• Culture empowering you to do your best work.
• Employee Resource Groups foster belonging.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Generous PTO and Holiday Schedule.
• Parental Leave.