Customer Success Executive

📋 Description

• Manage Malaysia-based corporate client portfolio; oversee launches and programs.
• Primary client contact; coordinate with internal teams and providers.
• Use data to measure impact; deliver insightful client reports.
• Identify and mitigate client risks; maintain records; crisis response.
• Drive portfolio growth; upsell services; manage wellbeing projects.
• Admin & account management; maintain client information; support invoicing/quotes.

🎯 Requirements

• Bachelor's degree in Business Administration, Human Resources, Psychology, Mass
• Languages: English, Bahasa Malaysia, and Mandarin preferred
• Master's degree in Clinical Psychology or Counseling is advantageous
• 1+ year in customer success, account management, or client-facing role; 2 years preferred
• Strong interpersonal and communication skills; relationship management
• Ability to manage multiple accounts with organization and prioritization