Customer Success Executive (Finnish-speaking)

📋 Description

• Lead post-sales transformation and drive customer value with C-level executives
• Collaborate with Account Executives on integrated pre- and post-sales strategies
• Identify risks and develop strategies to ensure value realization
• Guide Customer Success to meet adoption, health, renewals, satisfaction, and expansion KPIs
• Foster alignment between customer insights and ServiceNow objectives
• Encourage innovation and continuous learning within the team

🎯 Requirements

• Enterprise SaaS transformation and strategic advisory experience
• AI integration experience for workflow optimization and data-driven insights
• Proven ability to engage senior executives and manage strategic accounts
• 15+ years in management consulting or related leadership roles
• Fluency in Finnish and English
• Strong cross-functional leadership and change management skills

🎁 Benefits

• Flexible work persona and distributed work options
• Opportunity to work with Fortune 1000-level customers
• Collaborative, high-impact environment