Customer Success - Japan

📋 Description

• Partner with enterprise customers to build and deploy agents on the ElevenLabs Agents Platform.
• Guide customers on deploying and scaling agents across web, mobile, and telephony.
• Analyze agent performance data and logs to identify friction and optimize UX and reliability.
• Own expansion outcomes across a defined portfolio; drive multi-product adoption.
• Identify expansion opportunities and drive cross-sell with Sales, Engineering, CS.
• Work in a remote or distributed team to deliver durable revenue growth.

🎯 Requirements

• 5-7 years in Customer Success or Account Management for complex B2B SaaS in Japan
• Familiarity with building and deploying AI agents
• Experience with API Integrations; comfortable with SDKs
• Proven revenue outcomes; owns quota and cross-sell opportunities
• Strong problem-solving, technical, and analytical skills
• Excellent communication; ability to build relationships at all levels

🎁 Benefits

• Innovative culture and opportunity to shape AI's trajectory
• Growth paths with impact beyond your role
• Learning & development stipend for growth
• Annual social travel stipend to meet colleagues
• Annual company offsite at rotating locations
• Co-working stipend if not located near hubs