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4 minutes ago
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Full time
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Related skills

communication data analysis customer success project management onboarding

📋 Description

  • Facilitate onboarding from sales handover to Customer Success.
  • Implement onboarding activities to meet customer needs.
  • Provide ongoing support as the primary onboarding contact.
  • Collaborate with Sales, CS, Marketing and Product for a cohesive experience.
  • Identify opportunities to improve onboarding and satisfaction.
  • Monitor onboarding metrics and report insights.

🎯 Requirements

  • Customer-centric mindset with strong communication.
  • Strong critical thinking and problem solving.
  • Excellent organizational, time and project management.
  • Cross-functional collaboration with Sales, CS, Marketing and Product.
  • Experience in onboarding or customer success is a plus.
  • Willingness to be office-first in a hybrid environment.

🎁 Benefits

  • Office-first culture with flexible in-office work.
  • Growth opportunities and learning support.
  • Collaborative team solving meaningful problems.
  • $1,000 personal growth fund.
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