Customer Success Lead - APAC

📋 Description

• Lead and develop a high-performing CS team with regional NRR goals.
• Directly manage priority accounts and join key customer conversations.
• Drive adoption, unblock issues, and identify expansion opportunities.
• Set strategic CS direction aligned to company goals.
• Monitor delivery quality; improve processes, accuracy, visibility.
• Design repeatable playbooks for renewals and upsells; automate workflows.

🎯 Requirements

• 10+ years in SaaS CS or post-sales, APAC a plus.
• Deep APAC customer relationships experience.
• Technical acumen; enable team with product integrations and data.
• 8+ years in people leadership; coaching and talent development.
• Strong player-coach; manage key accounts and lead others.
• English fluency; Mandarin/Japanese a plus.

🎁 Benefits

• Innovative culture with opportunity to shape AI trajectory
• Growth paths and impact beyond your role
• Learning & development stipend for growth
• Social travel stipend to meet colleagues
• Annual company offsite for the whole team
• Co-working stipend if not near hubs