Customer Success Lead - West Coast (Remote)

📋 Description

• Lead a team of high-touch Customer Success Managers for West and Central regions.
• Design processes, playbooks, and automations to scale customer value.
• Partner with Sales, Product, and Support to ensure seamless customer journeys.
• Own territory planning and operating cadence to prioritize customer work.
• Represent n8n as a customer-facing leader and drive cross-functional alignment.
• Build the CS function from the ground up with ownership and impact.

🎯 Requirements

• Must-haves: 2+ years people management; 10+ years in CS/related roles; strong cross-functional
• Nice-to-haves: experience leading remote teams; automation/AI tooling familiarity (bonus for n8n)

🎁 Benefits

• Competitive compensation and equity ownership.
• Remote-first culture with global team and off-sites.
• Health & wellness benefits; pension/retirement planning; disability and life insurance.
• Career growth opportunities and ongoing learning budget.
• Transparent, collaborative team environment with emphasis on diversity and inclusion.