Customer Success Leader, Southern Europe & DACH

📋 Description

• Lead a dynamic customer success team towards exceptional performance, promoting accountability and
• Develop strategic improvements to drive scalable customer journeys, including implementation
• Inspire and mentor the team, elevating capabilities to become strategic partners with decision
• Deepen client engagements, driving advocacy, organic growth, and referrals.
• Introduce processes and early warning systems to reduce churn and mitigate risk.
• Collaborate with GTM, Product, and Engineering to deliver a customer-centric voice-of-customer.

🎯 Requirements

• Proven leadership in high-performing customer success teams within late-stage or post-IPO
• Strategic acumen in designing CS strategies that foster adoption and expansion.
• Empathy and influence with a track record in team development.
• Outcome-oriented with ability to own strategic initiatives and KPI reporting.
• Excellent communication skills to engage across organizational levels.
• Able to thrive in a rapidly expanding, dynamic setting and drive innovation.