Customer Success Manager

📋 Description

• Own customer outcomes; be strategic partner for Heidi's customers to deliver measurable value.
• Lead onboarding and training; plan, train, and go-live with seamless integrations.
• Track metrics along the journey (Time-to-First-Value, activation).
• Drive adoption; develop tailored plans to maximise engagement and satisfaction.
• Retention & Growth; identify expansions, mitigate churn, deepen product engagement.
• Customer advocacy; build exec relationships and voice of the customer internally.

🎯 Requirements

• 2+ years in SaaS customer success, owning full lifecycle
• Familiarity with Germany's public and private healthcare
• Excellent communication and collaboration skills
• Highly organized; can manage multiple projects
• Self-starter with bias for action in fast-paced settings
• Attitude over experience; hungry, competitive, relationship-driven

🎁 Benefits

• Additional paid day off for birthday and wellness days
• Annual personal development budget of $500
• Learn from top engineers and creatives in a diverse team
• Global impact at a leading healthtech startup
• Fast-track your startup career with high impact
• Hybrid work culture in a fast-growing company