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6 days ago
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Full time
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crm account management analytics customer success salesforce
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📋 Description

  • Own post-sale customer journey for portfolio of customers; translate goals into measurable outcomes.
  • Serve as strategic partner; guide adoption, change, and value realization.
  • Use insights, product usage data, and context to identify risks and opportunities.
  • Lead strategic conversations with stakeholders across levels; drive renewals and expansions.
  • Coordinate internal teams to resolve challenges and deliver strong customer experience.
  • Maintain account discipline: health, success plans, risks, opportunities, and key data.

🎯 Requirements

  • Bachelor's Degree preferred or equivalent work experience.
  • 3+ years in Customer Success, Account Management, Consulting, SaaS, or similar.
  • Strong business acumen; translate challenges to outcomes and solutions.
  • Consultative communication, discovery, and relationship management skills.
  • Ability to analyze data and translate insights into action plans.
  • Confident leading strategic conversations with stakeholders.

🎁 Benefits

  • Hybrid role with 3 days/week in Toronto, Canada.
  • Competitive pay and inclusive, collaborative environment.
  • Opportunities to shape customer outcomes and drive business value.
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