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2 days ago
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Full time
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account management customer success saas ai b2b
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📋 Description

  • Own a portfolio of customer accounts across sports, media, digital industries.
  • Build partnerships with stakeholders in content, marketing, digital, fan engagement.
  • Understand goals and success metrics to guide customers.
  • Lead structured meetings on outcomes and adoption.
  • Monitor engagement, identify risks, address challenges early.
  • Collaborate with product/support/delivery to meet needs.

🎯 Requirements

  • Experience in Customer Success, account management, or related role.
  • Experience with B2B customers and ongoing relationships.
  • Strong communication to build trust with diverse stakeholders.
  • Ability to translate goals into measurable outcomes.
  • Strong organizational skills across multiple accounts.
  • Comfortable working independently with cross-functional teams.

🎁 Benefits

  • Competitive compensation aligned with experience.
  • Fully remote work environment with US-friendly flexibility.
  • Work with leading organizations in sports, media, digital.
  • High ownership in a collaborative, growing team.
  • Exposure to strategic customer management and SaaS growth.
  • Develop skills in customer success and technology adoption.
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