Customer Success Manager

📋 Description

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff
• Conduct regular meetings with key customer stakeholders and deliver executive-level QBRs that
• Build broad and deep customer relationships to promote loyalty, referenceability, and long-term
• Understand each customer’s goals and integration environment; translate into actionable success
• Maintain accurate records of customer health, risks, action plans, and renewal status
• Drive adoption and identify upsell/cross-sell opportunities within your book of business

🎯 Requirements

• 5+ years in Enterprise Software/SaaS in Customer Success, Sales/Account Management, or related field
• Proven success managing GRR/NRR or expansion targets in quota-driven CS roles
• Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce); strong data hygiene
• Ability to position software solutions and develop expansion opportunities
• Experience collaborating with cross-functional stakeholders and executives
• Industry fluency in Cleo’s core verticals (Logistics, F&B, CPG, Manufacturing, Healthcare

🎁 Benefits

• Compensation: $75,000 - $100,000 + Bonus potential
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support and life-work balance
• 401k match
• FSA and HSA options