Customer Success Manager

📋 Description

• We are hiring an Intermediate/Senior Customer Success Manager to join our team at Spare!
• Accountable for building deep, trusted relationships with government agencies and transit operators
• Partner with Sales and internal teams to ensure success today becomes expansion tomorrow.
• Responsibilities include product proficiency, deep customer understanding, adoption and expansion

🎯 Requirements

• Minimum of 5 years of experience in Customer Success in SaaS
• Experience managing multiple B2B and/or B2G customers, ideally in complex or multi-product
• Strong ability to build trusted advisor relationships at multiple organizational levels
• Excellent communication skills across audiences with varying technical fluency
• Ability to synthesize account context into clear strategy and action
• Willingness to travel within Canada and the USA (up to 30%) and be based in Vancouver during

🎁 Benefits

• Purposeful work and mission-driven environment
• Growth opportunities and uncapped potential
• Stock options and competitive compensation
• In-office collaboration in Metro Vancouver or coworking stipend elsewhere
• Home office allowance CA$1,000
• Team offsites and social budget