Customer Success Manager

📋 Description

• Provide prompt, professional, and effective customer support through email and support chat
• Develop a strong understanding of the platform, products, and services to guide customers
• Build trusted relationships with clients by understanding their needs, helping them optimize
• Troubleshoot customer concerns and technical issues, applying strong problem-solving skills to
• Manage escalations by identifying complex issues, coordinating with the appropriate internal teams
• Collaborate closely with Sales, Product, Engineering, Analytics, and other teams to resolve

🎯 Requirements

• Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a
• 3–8 years of experience in customer support, client services, customer success, or a similar role
• Experience supporting hedge funds, asset managers, institutional investors, or other sophisticated
• Strong problem-solving, analytical, and troubleshooting abilities, with the confidence to diagnose
• Familiarity with financial markets, investment analytics, and risk management tools is a strong
• Excellent written and verbal communication skills, with the ability to engage professionally and

🎁 Benefits

• Competitive compensation.
• Opportunities for professional growth and career development.
• Exposure to a dynamic and fast-paced startup environment.
• Opportunity to work closely with experienced Sales, Product, Engineering, and Analytics teams.