Customer Success Manager

📋 Description

• Manage a portfolio of 15–20 customer accounts across the EMEA region.
• Build and maintain relationships with key stakeholders.
• Align customer goals with product capabilities to drive adoption.
• Identify opportunities for account growth and expansion.
• Lead customer conversations on progress, outcomes, and next steps.
• Maintain accurate customer records in CRM and success tools.

🎯 Requirements

• Experience in SaaS or tech (customer success, account mgmt, sales)
• Experience managing B2B customer relationships
• Strong written and verbal English
• Communicate with both business and technical stakeholders
• Independent and able to manage priorities with limited oversight
• Familiarity with CRM or CS platforms (e.g., Salesforce)

🎁 Benefits

• Health, dental, and vision coverage
• PTO and public holidays
• Volunteer Days to support communities
• Competitive compensation and comprehensive benefits
• Retirement plans for long-term security