Customer Success Manager

📋 Description

• Manage and develop a portfolio of customer accounts, building trusted relationships through regular
• Advise customers on their digital advertising strategies, helping them address challenges related
• Identify opportunities to grow customer relationships by expanding product adoption and connecting
• Build strong knowledge of the Smartly platform and the digital advertising ecosystem so you can
• Scope and lead product trials and support customers through adoption, helping them understand how
• Collaborate with Customer Success, Product, and other teams across Smartly to share customer

🎯 Requirements

• Experience managing and developing B2B customer relationships, ideally within SaaS, digital
• A consultative approach to customer success, with the ability to understand business challenges and
• Strong communication and relationship-building skills, including the ability to explain complex
• Commercial awareness and the ability to identify opportunities to grow customer relationships and
• An interest in digital advertising and technology, with the curiosity to build deep knowledge of
• Professional spoken and written English and fluency in Portuguese.

🎁 Benefits

• An Inclusive Global Culture with 750+ Smartlies from 60 nationalities across 24 locations.
• Global Impact by directly influencing customers’ success and business growth.
• Focus on Wellbeing with healthcare, mental health services, holidays and family leave.
• Comprehensive Rewards including equity options and performance-based rewards.
• Flexible Hybrid Workplace with a balance of office and remote work and up to 30 days abroad.