Customer Success Manager

📋 Description

• Own retention for a portfolio of ~25 NY brand partners, from day one after onboarding
• Monitor health signals, lead business reviews, and drive product adoption
• Coordinate cross-functional resolutions to protect long-term partnerships
• Partner with Brand Account Manager on GMV growth while focusing on retention
• Shape CX tools, playbooks, and hiring plans as the team scales

🎯 Requirements

• 3+ years in customer success, account management, or B2B relationships in SaaS/logistics/marketplace
• Proven retention ownership (GMV or revenue) in a B2B role
• Strong English communication; can lead reviews and guide platform usage
• CRM experience (Salesforce, HubSpot, Gainsight, Zendesk) and quick tool learning
• Understanding of order management, fulfillment, and basic billing
• Hands-on data fluency: pull/structure data for health metrics

🎁 Benefits

• Competitive compensation: $80,000 to $100,000
• Fully remote with collaborative team culture
• Exposure to a high-growth, tech-first distribution platform
• Coaching, development support, and growth path within CX
• Opportunity to help build the Customer Success function at Nabis