Customer Success Manager

📋 Description

• Manage and nurture your own customer accounts through day-to-day communication and online marketing
• Identify opportunities for increased product adoption and align Smartly’s product value with the
• Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem to solve
• Build, manage and develop strong relationships with customers and platform partners including Meta
• Collaborate with internal teams, including product developers, to maintain the quick feedback loop

🎯 Requirements

• 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and
• Empathetic, with a positive attitude and a strong desire to help customers reach goals.
• Results-driven mentality, with a bias for action and collaboration.
• Ability to explain complex concepts clearly and translate data into insights.
• Strong spoken and written communication skills in English.

🎁 Benefits

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60
• Global Impact: Contribute to a company making a global impact, directly influencing customers’
• Focus on Wellbeing: Healthcare packages, mental health services, paid holidays and family leave.
• Comprehensive Rewards: Equity options, performance-based rewards, competitive compensation, and
• Flexible Hybrid Workplace: Hybrid work model with office collaboration, remote work, and option to