Customer Success Manager

📋 Description

• Manage a portfolio of customers to delight them and drive value.
• Own onboarding, training, and ongoing support for platform adoption.
• Engage regularly with school/district leaders to build relationships.
• Identify renewals and expansion opportunities within accounts.
• Represent customer feedback to product and maintain enablement resources.

🎯 Requirements

• Strong communication, written and verbal, with educators.
• Problem-solver, detail-oriented, proactive mindset.
• Data-driven; comfortable analyzing spreadsheets and making decisions.
• Growth-minded; capable of asking for referrals as value is demonstrated.
• Clear communicator on calls, email, and virtual meetings.
• Coachable, eager to learn product and processes; comfortable with tech.

🎁 Benefits

• Salary range: $60,000-$70,000 (USD), entry-level CS role with growth path.
• Competitive salary and benefits package.
• Global impact in education and collaborative culture.