Customer Success Manager

📋 Description

• Support growth and customer retention in Japan for strategic enterprise customers.
• Guide customers through Nexthink's DEX journey and adoption lifecycle.
• Collaborate with Sales, Solution Consulting, Professional Services, Support, and Product teams to
• Own enterprise customer success plans aligned to value, people, processes, and technology.

🎯 Requirements

• 7+ years as a Customer Success Manager with SaaS and large enterprise accounts.
• Proven ability to drive the DEX Methodology (people, process, technology, communication, value).
• Strong business acumen, independent work style, and proactive issue escalation.
• Technical background with ability to learn Nexthink products and IT delivery lifecycle.
• Ability to manage relationships from technical teams to C-suite; excellent communication.
• Fluency in Japanese and English (written and verbal) required.

🎁 Benefits

• Hybrid work model balancing office and remote work.
• Top-up medical, life and accident insurance.
• Flexible hours, generous vacation, and company-paid volunteer days.
• Commuting allowance and paid caregiver leave.
• Free access to professional training platforms.
• Bonuses for referring successful hires after probation.