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25 minutes ago
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Full time
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crm customer success saas itil dex

📋 Description

  • Support growth and retention for DACH region
  • Own a portfolio of strategic enterprise customers
  • Guide customers through Nexthink’s DEX journey

🎯 Requirements

  • 7+ years in SaaS Customer Success with large enterprises
  • Proven DEX Methodology experience (people/process/tech/value)
  • Strong business acumen and problem-solving
  • Independent, entrepreneurial with good judgment
  • Technical savvy and IT project lifecycle knowledge
  • Excellent communication, fluent in English and German

🎁 Benefits

  • Permanent contract with competitive package
  • 100% remote work with occasional travel
  • Flexible hours and extensive learning resources
  • Generous caregiver leave and 24/7 accident insurance
  • Volunteer days and referral bonuses
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