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Customer Success Manager

Hybrid
Customer Support
Added
39 minutes ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

ms office salesforce tableau excel vlookup
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📋 Description

  • Strategic, relationship-driven role focused on customer engagement and revenue growth.
  • Manage a portfolio of local and newly acquired high-value customers with cross-functional
  • Conduct face-to-face and virtual reviews and onboarding for global customers.
  • Build relationships with Sales, Operations, and Marketing to drive outcomes.
  • Use data and insights to craft quarterly engagement plans and drive measurable results.

🎯 Requirements

  • Proven experience managing local and global customer relationships in a consultative environment.
  • Strong stakeholder management and communication skills to influence behaviours.
  • Advanced Excel (pivot tables, XLOOKUP, VLOOKUP) and MS Office proficiency.
  • Customer-obsessed mindset with resilience and proactivity.
  • Experience with CRM tools (Salesforce preferred) and data visualization (Tableau an advantage).
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