Customer Success Manager

📋 Description

• Oversee the full client lifecycle - onboarding to mature relationships.
• Drive client satisfaction and engagement, monitor health and mitigate risks.
• Build and manage relationships, becoming a trusted advisor for each client.
• Identify cross-sell and upsell opportunities in collaboration with sales.
• Collaborate with legal delivery for onboarding handoffs and client success.
• Work with marketing and operations to improve client communications and processes at scale.

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management.
• Full lifecycle client ownership from day one.
• Cross-functional collaboration across delivery, sales, marketing, and operations.
• Strong commercial instincts to drive outcomes for clients and Carta.
• Outstanding verbal and written communication skills.
• Experience with CS tools and/or AI in practice.

🎁 Benefits

• Gives insight into AI-powered legal services within Carta Law.
• Opportunity to influence product and go-to-market strategy through client feedback.
• Collaborative, cross-functional team environment in a fast-paced company.
• Exposure to private markets, venture capital, and fund operations.
• London-based team with global clients.
• Access to Carta’s AI-native ecosystem and client success tooling.