Customer Success Manager

📋 Description

• Manage the entire customer lifecycle from implementation to renewal.
• Focus on high retention and customer advocacy with measurable success indicators.
• Collaborate with Sales to identify cross-sell opportunities.
• Conduct regular account reviews with leadership to demonstrate value.
• Support product feedback to inform enhancements and training.

🎯 Requirements

• 3+ years in customer success, sales, account management, fundraising, or marketing in a similar
• Excellent verbal and written communication skills.
• Experience or knowledge selling/fundraising in education is a plus.
• Strong relationship-building and ability to engage executives.
• Ability to plan and deliver presentations to executive audiences and support renewals.
• Independent and collaborative, with a proactive approach in a fast-paced setting.

🎁 Benefits

• Remote-first environment with flexible work.
• Comprehensive benefits including health insurance coverage for medical, dental, and vision (80% of
• 401k match of up to 3% for your financial future.
• Generous paid time off and professional development opportunities.
• Opportunity to contribute to non-profits and educational institutions you care about.