Customer Success Manager

📋 Description

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level QBRs and customer presentations with business impact.
• Partner cross-functionally to resolve challenges and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity in CRM with accurate reporting.

🎯 Requirements

• Bachelor’s degree, preferably in Business, Marketing, Communications, or related field.
• 3+ years of experience in Customer Success, Account Management, or B2B Sales.
• Strong commercial mindset with revenue growth through retention and expansion.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities; able to manage multiple priorities under pressure.

🎁 Benefits

• Competitive compensation and comprehensive benefits package.
• Opportunity to influence growth within a global fintech platform.
• Collaborative, inclusive culture with a focus on professional development.