Customer Success Manager

📋 Description

• Own end-to-end customer relationship for assigned accounts
• Lead adoption and ongoing value delivery
• Build and maintain relationships with senior and executive stakeholders
• Proactively manage account health, risk, and renewal readiness
• Lead business reviews and value-based conversations
• Partner with Account Executives to identify and support growth opportunities

🎯 Requirements

• Bachelor's Degree preferred (technical degrees preferred)
• 3+ years’ experience in Customer Success, Account Management, or a related SaaS role
• Understanding of IT infrastructure, cloud, or observability concepts
• Proven ability to engage and influence senior and executive stakeholders
• Commercial awareness and renewal experience
• Excellent communication, organisation, and prioritisation skills

🎁 Benefits

• Base salary range: USD 69,615 – 85,000
• Comprehensive health, dental, and vision coverage
• 401K with company matching
• Wellness programs and Employee Assistance Program
• Parental leave policies and unlimited vacation
• Careers page: Know your rights and Pay Transparency notices