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20 hours ago
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Full time
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Related skills

customer success mongodb onboarding ai data-driven

📋 Description

  • Advising a high-volume MongoDB customer portfolio
  • Drive adoption, retention, and revenue at scale
  • Lead onboarding and address configuration risks
  • Coordinate internal teams to enhance customer value
  • Use health signals and milestones to guide engagement
  • Scale programs for measurable business impact

🎯 Requirements

  • 5-7+ years in a technical customer-facing role
  • 3+ years owning health and revenue across portfolios
  • Strong written and verbal communication skills
  • Bachelor’s in CS, STEM, or related field

🎁 Benefits

  • Hybrid work model
  • Global teams and offices
  • Culture and benefits information available on company site
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